Privacy Policy

Via Dursan 84
39047 S. Cristina (BZ)
Tel: (+39) 0471 79 20 99
VAT Number: IT02430380218
WINX Design & Marketing
Via Arnaria 9a
39046 Ortisei – Val Gardena (BZ)
Tel: (+39) 0471 188 4130
Partita IVA: IT00633430210
At Hotel Cristallo, accessible from, one of our main priorities is the privacy of our visitors. This privacy policy document contains the types of information that is collected and recorded by the Cristallo Hotel and how we use it.
If you have any further questions or would like more information about our Privacy Policy, please do not hesitate to contact us.
This privacy policy applies only to our online activities and applies to visitors to our website with respect to information that they have shared and/or collected at Hotel Cristallo. This policy does not apply to any information collected offline or through channels other than this website.
By using our website, you consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information we ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the time we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as your name, e-mail address, telephone number, the content of the message and/or any attachments you may send us, and any other information you may choose to provide.
When you register for an account, we may ask you for your contact information, including items such as your name, company name, address, email address and telephone number.
How we use your information
We use the information we collect in a number of ways, including to:
  • Providing, operating and maintaining our website
  • Improving, customising and expanding our website
  • Understand and analyse how you use our website
  • Developing new products, services, features and functionalities
  • Communicate with you, either directly or through one of our partners, including for customer service purposes, to provide you with updates and other information relating to the website and for marketing and promotional purposes
  • Send you e-mail
  • Finding and preventing fraud
  • Log files
Hotel Cristallo follows a standard procedure of using log files. These files record visitors when they visit websites. All hosting companies do this and part of the analysis of hosting services. Information collected from log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track user movement on the website, and gather demographic information.
Cookies and web beacons
Like any other website, the Hotel Cristallo uses "cookies". These cookies are used to store information including visitor preferences and the pages of the website that the visitor has accessed or visited. The information is used to optimize the user experience by customizing the content of our web pages based on the visitor's browser type and/or other information.
For more general information about cookies, please read our Cookie Policy.
Privacy policies of advertising partners
Third-party ad servers or ad networks use technologies such as cookies, JavaScript or Web Beacons that are used in the respective advertisements and links that appear on Hotel Cristallo and that are sent directly to your browser. They automatically receive your IP address when this happens. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content you see on the websites you visit.
Please note that Hotel Cristallo has no access to or control over these cookies which are used by third party advertisers.
Third-party privacy policies
Hotel Cristallo's privacy policy does not apply to other advertisers or websites. Therefore, we recommend that you consult the respective privacy policies of these third-party ad servers for more detailed information. These may include their practices and instructions on how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. More detailed information on cookie management with specific web browsers can be found at the respective browser websites.
CCPA privacy rights (Do not sell my personal data)
Under the CCPA, among other rights, California consumers have the right to:
  • Requiring a company that collects a consumer's personal data to disclose the specific categories and pieces of personal data the company has collected on consumers.
  • Requesting that a company delete all personal data of the consumer that the company has collected.
  • Requiring a company that sells a consumer's personal data not to sell the consumer's personal data.
If you make a request, we have one month to respond to it. If you wish to exercise any of these rights, please contact us.
GDPR data protection rights
We would like to make sure that you are fully aware of all your data protection rights. Every user is entitled to the following:
  • The right of access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right of rectification - You have the right to request that we correct any information you believe to be inaccurate. You also have the right to request that we complete any information you believe to be incomplete.
  • The right to erasure - You have the right to ask us to erase your personal data, subject to certain conditions.
  • The right to restrict processing - You have the right to request that we restrict the processing of your personal data, subject to certain conditions.
  • The right to object to processing - You have the right to object to our processing of your personal data, subject to certain conditions.
  • The right to data portability - You have the right to request that we transfer the data we have collected to another organisation or directly to you, subject to certain conditions.
If you make a request, we have one month to respond to it. If you wish to exercise any of these rights, please contact us.
Information on children
Another part of our priority is to add protection for children while using the internet. We encourage parents and guardians to observe, participate and/or monitor and guide their online activity.
Hotel Cristallo does not knowingly collect any personal information from children under the age of 13. If you believe that your child has provided this type of information on our site, please contact us immediately and we will do our best to promptly remove such information from our records.
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